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ISO 20000 : 2018 Certification IT Service Management

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ISO 20000 : 2018 Certification

At Deslyon, we collaborate closely with our clients to streamline their journey towards ISO 20000 certification. Our team of seasoned professionals is dedicated to understanding each organisation's unique needs and tailoring our approach to ensure a smooth and efficient certification process.

What is
ISO 20000 Certification?

ISO 20000 certification is an international IT Service Management (ITSM) standard that demonstrates an organisation’s commitment to delivering high-quality IT services. The standard provides a framework for implementing best practices in service management processes, ensuring the efficient and consistent delivery of IT services to customers and stakeholders.

By achieving ISO 20000 certification, organisations can improve their IT service quality, streamline operations, reduce costs, and enhance customer satisfaction. The standard applies to any organisation that relies on IT services to support its business operations regardless of size or industry.

Who Should
Implement
ISO 20000?

Organisations that should implement ISO 20000 rely on IT services to support their business operations and want to ensure these services’ consistent and efficient delivery. This includes:

  • IT service providers, both internal and external, that want to demonstrate their commitment to service quality and customer satisfaction.
  • Companies seeking to improve their IT service management processes, reduce costs, and enhance the reliability of their IT services.
  • Organizations looking to meet regulatory and contractual requirements or gain a competitive edge in the market.
  • Businesses of all sizes and industries want to establish a robust IT service management system, foster a culture of continuous improvement, and align their IT services with the organisation’s overall business objectives.
What are the
Benefits of Implementing
ISO 20000?

By implementing ISO 20000, organisations can enhance their IT service management capabilities, improve service quality, and gain a competitive edge in the market. The benefits of implementing ISO 20000 include the following:

Key benefits of ISO 20000 Certification:

  • Improved Service Quality
    ISO 20000 promotes the delivery of high-quality IT services, ensuring that they meet customer and stakeholder expectations, which leads to increased customer satisfaction.
  • Streamlined Processes
    ISO 20000 provides a framework for defining, managing, and optimising IT service management processes, enabling organisations to streamline their operations, reduce duplication of efforts, and increase efficiency.
  • Reduced Costs
    By identifying and addressing inefficiencies in IT service management processes, organisations can reduce operational costs and make better use of their resources.
  • Enhanced Reputation
    Achieving ISO 20000 certification demonstrates an organisation's commitment to delivering reliable and efficient IT services, which can enhance its reputation and attract new customers.
  • Continuous Improvement
    ISO 20000 encourages a culture of continuous improvement, enabling organisations to identify areas for improvement, implement corrective actions, and monitor their effectiveness.
What Are The Common Misconceptions About ISO 20000 Certification?

By understanding and addressing the common misconceptions, organisations can better appreciate the value and benefits of ISO 20000 certification and make informed decisions about its implementation. There are several common misconceptions about ISO 20000 certification:

  • Only for large organisations
    Some people believe that ISO 20000 is only suitable for large enterprises. However, the standard is applicable to organisations of all sizes and industries, as it can be tailored to the specific needs and requirements of each organisation.
  • Too complex and time-consuming
    Some believe that implementing ISO 20000 is overly complex and time-consuming. While it does require effort and commitment, a well-structured implementation process can help organisations achieve certification within a reasonable time frame and with manageable complexity.
  • Just a documentation exercise
    Some may view ISO 20000 as merely a documentation exercise without providing tangible benefits. In reality, the standard focuses on improving IT service management processes and ensuring continuous improvement, which leads to improved service quality and customer satisfaction.
  • Only for IT organisations
    While ISO 20000 is particularly relevant for IT service providers, it can also benefit organisations with significant IT service management responsibilities, such as internal IT departments or organisations outsourcing their IT services.
  • One-time effort
    Some may think that achieving ISO 20000 certification is a one-time effort. However, maintaining the certification requires ongoing commitment to continuous improvement and periodic audits to ensure compliance with the standard.

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